Job Description:The Technical Support Intern provides in-field technical support of assigned CLAAS products. Provides technical and service support for assigned CLAAS products at the dealer location, customer site, or in the field, including investigating concerns and effectively identifying resolutions.Performs necessary repairs to assigned CLAAS products as required.Responsible for conducting assigned field test activities as required.Regularly prepares and presents detailed technical reports of product performance and reliability issues to CLAAS Service, Product Management, and Engineering.Assists with completion of Product Improvement Programs and Campaigns as requested.Schedules dealer and customer visits as dictated and directed by the technical needs of the Field Support and Warranty Manager.Reports customer and dealer visits and territory activity on a regularly scheduled weekly basis.Reports results and variances daily. Proposes necessary actions and works closely with the Field Support and Warranty Manager.Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards. Demonstrates regular and punctual attendance at the assigned work location.Note: This position includes extensive travel – during harvest expect 80% - 100% travel; valid driver’s license and passport is requiredExtensive stays of 1-3 weeks may be required in support of regional harvest activities. During these times, 2 - 3 weekends away from home at a time is possible.Your profile:Working towards a Bachelors’ Degree with emphasis in a technically related field or equivalent experience – Agriculturally based study, a plusAgriculture equipment background with experience in operation, maintenance, and repair or Agricultural Equipment preferred.Ability to analyze agricultural equipment performance issues and quickly identify resolutions.Excellent technical communication skills in both written and oral form with excellent interpersonal skills.Proficient computer use in MS Windows, including but not limited to Outlook, Microsoft Office and a willingness to learn other programs as required.Must be able to meet deadlines and handle a high-volume workload in a fast-paced environment with strong attention to detail.
